Outage in 7shifts

Notification delivery issue

Resolved Major
August 15, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Our engineering team is currently investigating a situation impacting notification delivery. We will continue to post updates here as we work towards resolution.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/15/2024 06:26PM

The situation impacting notification delivery has now been resolved.

MONITORING 4 months ago - at 08/15/2024 06:05PM

A fix has been implemented and we're actively monitoring affected accounts to ensure notifications deliver as expected. Further updates will continue to be posted here.

IDENTIFIED 4 months ago - at 08/15/2024 05:27PM

The root cause of the issue has been identified, and the team is actively working towards a resolution. We will continue to post updates here.

IDENTIFIED 4 months ago - at 08/15/2024 04:30PM

The root cause of the issue has been identified, and the team is actively working towards a resolution. We will continue to post updates here.

MONITORING 4 months ago - at 08/15/2024 03:59PM

We are monitoring affected accounts after implementing a potential fix to ensure notifications deliver as expected. Further updates will continue to be posted here.

INVESTIGATING 4 months ago - at 08/15/2024 03:33PM

The team is still investigating the root cause of users receiving notifications regardless of how their notification settings are configured. We apologize for the inconvenience and will continue to post updates here.

INVESTIGATING 4 months ago - at 08/15/2024 03:05PM

Our engineering team is currently investigating a situation impacting notification delivery. We will continue to post updates here as we work towards resolution.

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