Outage in Exalate

Connection error on Cloud instance

Resolved Major
April 08, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Need to monitor Exalate outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Exalate, and never miss an outage again.
Start Free Trial

Outage Details

We are currently tracking an issue where cloud nodes are getting errors communication with the destination side and blocking the synchronization. Resolving the errors will make the synchronization work again but another error could reappear.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/09/2025 03:32PM

All affected services are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.

MONITORING about 2 months ago - at 04/09/2025 07:42AM

All Cloud nodes are working as expected. We will continue to monitor the situation.

IDENTIFIED about 2 months ago - at 04/08/2025 07:03PM

We've successfully restored 90% of the nodes, and they're now fully operational. We're actively working on the remaining systems and closely monitoring performance.

IDENTIFIED about 2 months ago - at 04/08/2025 03:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 04/08/2025 03:29PM

We have successfully identified the root cause of the recent node downtime and communication disruptions. A mitigation is now being deployed, and we will maintain continuous monitoring of the system.

INVESTIGATING about 2 months ago - at 04/08/2025 01:43PM

As part of our continued investigation into the recent service disruption, a number of nodes have been identified as temporarily unreachable. Our engineering teams are prioritizing node recovery and service restoration.

INVESTIGATING about 2 months ago - at 04/08/2025 12:58PM

We are currently tracking an issue where cloud nodes are getting errors communication with the destination side and blocking the synchronization.

Resolving the errors will make the synchronization work again but another error could reappear.

Be the first to know when Exalate and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook