Connection error on Cloud instance

All affected services are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.

All Cloud nodes are working as expected. We will continue to monitor the situation.

We've successfully restored 90% of the nodes, and they're now fully operational. We're actively working on the remaining systems and closely monitoring performance.

We are continuing to work on a fix for this issue.

We have successfully identified the root cause of the recent node downtime and communication disruptions. A mitigation is now being deployed, and we will maintain continuous monitoring of the system.

As part of our continued investigation into the recent service disruption, a number of nodes have been identified as temporarily unreachable. Our engineering teams are prioritizing node recovery and service restoration.

We are currently tracking an issue where cloud nodes are getting errors communication with the destination side and blocking the synchronization.

Resolving the errors will make the synchronization work again but another error could reappear.