Outage in Exalate
App name change/proxy user on Atlassian Jira Cloud
Resolved MinorIncident Report
Following up on an unadverted change in the application name which causes the proxy user to be shown with the full name of the application instead of just "Exalate".
This is already notified to Atlassian and we are awaiting the required action on their end to revert the change.
Impact: Updates made by Exalate will display "Exalate Classic Connector for Jira (Two-way Sync)" as the user making the change.
Components affected
Exalate Synchronisation nodeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/24/2026 04:33PM
The proxy user name was reverted back to Exalate.
We are considering the incident as resolved.
IDENTIFIED
11 days ago - at 07/24/2026 03:47PM
We are actively working with Atlassian support to determine the best resolution for this issue as soon as possible.
We will be providing the next update within 6 hours or as soon as we have any relevant information.
IDENTIFIED
11 days ago - at 07/24/2026 12:39PM
We are actively working with Atlassian support to determine the best resolution for this issue as soon as possible.
IDENTIFIED
11 days ago - at 07/24/2026 09:15AM
We continue to investigate the best approach to solve this issue with the help of Atlassian support.
IDENTIFIED
11 days ago - at 07/24/2026 06:12AM
Following up on an unadverted change in the application name which causes the proxy user to be shown with the full name of the application instead of just "Exalate".
This is already notified to Atlassian and we are awaiting the required action on their end to revert the change.
Impact: Updates made by Exalate will display "Exalate Classic Connector for Jira (Two-way Sync)" as the user making the change.
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