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Access PaySuite Outage History

Every past Access PaySuite outage tracked by IsDown, with detection times, duration, and resolution details.

There were 40 Access PaySuite outages since July 2025. The 40 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 14, 2026

April 2026: New Incident - Degraded Performance - Live Chat in DDCMS

Detected Apr 14, 2026 8:39 AM EDT · Resolved Apr 14, 2026 9:51 AM EDT · Duration about 1 hour

Access PaySuite experienced degraded performance in the Live Chat feature within DDCMS for 1.2 hours. The incident was classified as minor, indicating limited impact on service functionality. The performance issues have been resolved and the service is operating normally.

Minor April 10, 2026

April 2026: New Incident - Internet Payments

Detected Apr 10, 2026 9:00 AM EDT · Resolved Apr 13, 2026 6:51 AM EDT · Duration 3 days

A minor incident affected Internet Payments functionality within Access PaySuite, lasting approximately 70 hours. The incident impacted users' ability to process online payment transactions through the platform. The issue has been resolved and service has been restored.

Minor April 9, 2026

April 2026: Call Secure payment processing issues

Detected Apr 9, 2026 7:58 AM EDT · Resolved Apr 9, 2026 10:02 AM EDT · Duration about 2 hours

Access PaySuite experienced secure payment processing issues that lasted 2.1 hours and was classified as a minor incident. The service disruption affected the Call Secure payment processing functionality within the PaySuite system. The incident has been resolved.

Minor March 30, 2026

March 2026: Issues with Internet Payments and Call Secure

Detected Mar 30, 2026 7:16 AM EDT · Resolved Mar 30, 2026 12:20 PM EDT · Duration about 5 hours

Access PaySuite experienced issues with Internet Payments and Call Secure functionality during a 5.1-hour service disruption. The incident was classified as minor status, indicating limited impact on overall service operations. The service has since been restored to normal functionality.

Minor March 26, 2026

March 2026: New Incident - Degraded Performance

Detected Mar 26, 2026 6:19 AM EDT · Resolved Mar 26, 2026 7:51 AM EDT · Duration about 2 hours

Access PaySuite experienced degraded performance for 1.6 hours, causing pages to load slowly and become unresponsive for users. The service disruption was classified as minor and has been resolved.

Minor March 24, 2026

March 2026: Issues with Paye.net

Detected Mar 24, 2026 6:02 AM EDT · Resolved Mar 24, 2026 11:27 AM EDT · Duration about 5 hours

Access PaySuite experienced issues with Paye.net functionality for 5.4 hours, classified as a minor service disruption. The incident affected users' ability to access or use Paye.net services through the PaySuite platform. The service has since been restored to normal operation.

Minor March 11, 2026

March 2026: Temporary Degradation of Service (Resolved)

Detected Mar 11, 2026 3:03 PM EDT · Resolved Mar 11, 2026 3:07 PM EDT · Duration 4 minutes

Access PaySuite experienced a temporary service degradation that lasted 4 minutes. The incident has been resolved and service has returned to normal operation. No specific details about the scope of impact or affected functionality were provided in the incident report.