Outage in Accredible

Spreadsheet Upload error - Create Credentials

Resolved Minor
October 06, 2025 - Started about 2 months ago - Lasted 32 minutes
Official incident page

Incident Report

We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.
Components affected
Accredible Sandbox - Credentials Accredible EU - Credentials Accredible USA - Credentials

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/06/2025 03:04PM

Issue has been resolved

IDENTIFIED about 2 months ago - at 10/06/2025 02:34PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 10/06/2025 02:34PM

We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

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