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Outage in Accurx

Accurx Support Down

Resolved Minor
October 20, 2025 - Started 5 months ago - Lasted 1 day

Incident Report

Our Support tooling provider is currently experiencing a full server outage. We're waiting on them to resolve the issue so we can resume usual Support services at Accurx. During this time we recommend that users email support@accurx.com "support@accurx.com": mailto:support@accurx.com and the team will get back to you once the support service is fully operational.

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Latest Updates ( sorted recent to last )
MONITORING 5 months ago - at 10/20/2025 02:43PM

New reports received of degraded support live chat services. Team are monitoring this and will update as soon as live support is fully operational.

If you are continuing to experience any problems and can't reach us on live chat. Please reach out to our Support Team "Support Team": https://support.accurx.com/en/ by emailing support@accurx.com "support@accurx.com": mailto:support@accurx.com and the team will get back to you as soon as they can.

RESOLVED 5 months ago - at 10/20/2025 01:25PM

Thank you for your patience and we apologise for any inconvenience caused.



We are pleased to report that this issue is now resolved and normal services have resumed.



If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing support@accurx.com

INVESTIGATING 5 months ago - at 10/20/2025 10:36AM

Our live support service is partially back online but not fully operational. Replies will still be delayed but the team will get back to you within the day as soon as the service has cleared up.

For any urgent queries, please email support@accurx.com "support@accurx.com": mailto:support@accurx.com

INVESTIGATING 5 months ago - at 10/20/2025 08:17AM

Our Support tooling provider is currently experiencing a full server outage. We're waiting on them to resolve the issue so we can resume usual Support services at Accurx.

During this time we recommend that users email support@accurx.com "support@accurx.com": mailto:support@accurx.com and the team will get back to you once the support service is fully operational.

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