Users unable to attach files in SystmOne

SystmOne's service desk has advised that their third-party supplier has released a fix, but is still monitoring before they can confirm that the issue has been resolved.

We will contact them tomorrow for an update and to confirm whether the file attachment issue has been resolved.

Thank you for your continued patience.

SystmOne's service desk has advised that their third-party supplier is scheduled to roll out a fix at the end of this week to resolve the file attachment issue.

We have contacted the SystmOne service desk, and they have confirmed that their third-party supplier is scheduled to roll out a fix next week to resolve this issue.

We're aware of ongoing issues with attaching documents from SystmOne in the Accurx toolbar.

Workaround
For the time being, we recommend that users save files from SystmOne to your local desktop, then attach the file messages as needed.

Root Cause
We've contacted SystmOne and understand that there's limited ability to provide attachments from the EPR because capacity is being taken by another supplier that integrates with SystmOne. SystmOne are contacting this supplier to resolve this issue.

We will provide further information when it is available.

We've received some reports of a recent issue with attaching documents from SystmOne in the Accurx toolbar. We're currently investigating this with SystmOne and will provide an update as soon as we can.