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Outage in Accurx

Slower Note Generation Times

Resolved Minor
December 08, 2025 - Started 5 months ago - Lasted 2 days

Incident Report

Note Generation times are taking longer than expected this morning (+30 seconds). This is due to issues with Azure, a system that supports Scribe. We're currently in contact with Azure to get this resolved. All transcriptions will remain available within Scribe, so you can generate notes and use other templates at a later time, once normal generation times resume. Next Update Due: 10:00

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Latest Updates ( sorted recent to last )
MONITORING 5 months ago - at 12/09/2025 09:48AM

The team are seeing reports that the note generation speed should have returned to normal levels this morning, but there is a small chance this could still degrade as load increases throughout the day.

We'll be monitoring this closely and will also meet with Microsoft to understand the root cause of this issue on their side.

Thank you for your patience with this and apologies again for any inconvenience this has caused!

IDENTIFIED 5 months ago - at 12/08/2025 12:07PM

The Azure team are still investigating the issues causing the slower note generation times within Scribe.

In the meantime, all transcriptions will remain available within Scribe, so you can generate notes and use other templates at a later time, once normal generation times resume.

Apologies for the inconvenience this is causing.

IDENTIFIED 5 months ago - at 12/08/2025 10:58AM

Note Generation times are taking longer than expected this morning (+30 seconds). This is due to issues with Azure, a system that supports Scribe.
We're currently in contact with Azure to get this resolved.

All transcriptions will remain available within Scribe, so you can generate notes and use other templates at a later time, once normal generation times resume.

IDENTIFIED 5 months ago - at 12/08/2025 09:09AM

Note Generation times are taking longer than expected this morning (+30 seconds). This is due to issues with Azure, a system that supports Scribe.
We're currently in contact with Azure to get this resolved.

All transcriptions will remain available within Scribe, so you can generate notes and use other templates at a later time, once normal generation times resume.

Next Update Due: 10:00

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