Outage in Accurx

Patients are directed to the NHS Login page when trying to use Self book links.

Resolved Minor

December 18, 2025 - Started about 2 months ago - Lasted about 3 hours

Incident Report

We've received some reports of a recent issue. Patients are unable to proceed with Self-Book links to book appointments; they are being directed to the NHS Login page. We're currently investigating this and will provide an update shortly.

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Latest Updates ( sorted recent to last )

MONITORING about 2 months ago - at 12/18/2025 01:59PM

We have released a fix for this issue.

We will continue to monitor to ensure it has been resolved.

IDENTIFIED about 2 months ago - at 12/18/2025 12:40PM

Patients are unable to proceed with Self-Book links to book appointments; they are being directed to the NHS Login page.

We have identified the issue and are working towards a resolution.

INVESTIGATING about 2 months ago - at 12/18/2025 12:32PM

We've received some reports of a recent issue.

Patients are unable to proceed with Self-Book links to book appointments; they are being directed to the NHS Login page.

We're currently investigating this and will provide an update shortly.

Latest Accurx outages

Scribe Note Generation Errors - 3 days ago

Scribe saving to records and pulling patient details errors - 4 days ago

Scribe note generation slowness - 19 days ago

Users unable to log into toolbar - 27 days ago

Patient link access error - about 1 month ago

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