Outage in Accurx
Disruption to Accurx's integration with Emis
Resolved Minor
March 23, 2026 - Started 27 days ago
- Lasted about 1 hour
Incident Report
We've received some reports of a recent issue affecting the integration with Emis.
During this time, users might not be able to load patients in the inbox, send messages and save messages to the record.
If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices
Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record.
We're currently investigating this and will provide an update shortly.
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Latest Updates ( sorted recent to last )
IDENTIFIED
27 days ago - at 03/23/2026 11:31AM
EMIS Web is currently experiencing service degradation.
During this time, users might not be able to load patients in the Accurx inbox, send messages and save messages to the record.
If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page: https://web.accurx.com/login/organisations?next=%2Fpractices
Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record.
Please reach out directly to EMIS for more information on their investigations.
IDENTIFIED
27 days ago - at 03/23/2026 11:27AM
EMIS Web is currently experiencing service degradation.
During this time, users might not be able to load patients in the Accurx inbox, send messages and save messages to the record.
If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices
Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record.
Please reach out directly to EMIS for more information on their investigations.
INVESTIGATING
27 days ago - at 03/23/2026 11:10AM
We've received some reports of a recent issue affecting the integration with Emis.
During this time, users might not be able to load patients in the inbox, send messages and save messages to the record.
If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices
Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record.
We're currently investigating this and will provide an update shortly.
Latest Accurx outages
EMIS Connection Issues - about 1 month ago
Scribe - Reaching limit unexpectedly - about 2 months ago
Scribe Note Generation Errors - 2 months ago
Scribe saving to records and pulling patient details errors - 2 months ago
Scribe note generation slowness - 3 months ago
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