Outage in Accurx
Degraded live chat and email support channels
Resolved Minor
August 03, 2026 - Started 19 days ago
- Lasted about 4 hours
Incident Report
Current Status: Degraded Performance - Support Channels
Summary of Impact: Users attempting to contact Accurx support via live chat or email may experience longer response times than normal. Live chat and email functionality remain active, but message processing is delayed due to degraded performance from our third-party customer support platform provider, Fin.
Fin are investigating this and we are monitoring the provider's status page to stay informed on their investigation.
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IDENTIFIED
19 days ago - at 08/03/2026 02:41PM
Current Status: Degraded Performance - Support Channels
Summary of Impact: Users attempting to contact Accurx support via live chat or email may experience longer response times than normal. Live chat and email functionality remain active, but message processing is delayed due to degraded performance from our third-party customer support platform provider, Fin.
Fin are investigating this and we are monitoring the provider's status page to stay informed on their investigation.
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