Outage in Acquia

CDP Service Disruption in AWS US Region Affecting Snowflake Workflows

Resolved Minor
March 19, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing an issue with the CDP affecting CDP tenants in the AWS US region. All major workflows utilizing Snowflake are encountering timeout errors.
Components affected
Acquia Customer Data Platform
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/19/2025 11:00PM

The underlying cause of the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. All affected services have been restored.

MONITORING 7 months ago - at 03/19/2025 09:22PM

We are pleased to report that the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. Our team is closely monitoring the situation to ensure ongoing stability and performance.

IDENTIFIED 7 months ago - at 03/19/2025 08:38PM

We have identified the root cause of the issue affecting CDP tenants in the AWS US region. Our team is actively working on implementing a solution to address this problem. We will keep you informed with further updates as we progress.

INVESTIGATING 7 months ago - at 03/19/2025 06:00PM

We are currently experiencing an issue with the CDP affecting CDP tenants in the AWS US region. All major workflows utilizing Snowflake are encountering timeout errors.

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