Outage in Acquia
Acquia has detected TFA Authentication Issues Resulting in 403 Forbidden Errors
Resolved MajorIncident Report
Summary AI Generated
Acquia experienced a Two-Factor Authentication (TFA) issue that prevented some users from logging into the Acquia Cloud UI, with affected users encountering 403 Forbidden errors. The incident impacted the Drupal Cloud UI for 1.6 hours. The engineering team implemented a fix and confirmed full resolution, with all systems returning to normal operation.
We are currently investigating an issue with Two-Factor Authentication (TFA) that is preventing some users from logging into the Acquia Cloud UI. Affected users may encounter a 403 Forbidden error. Our team is working to resolve this, and we will provide further updates as they become available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/20/2026 07:12AM
The issue impacting Two-Factor Authentication (TFA) and preventing logins to the Acquia Cloud UI has been fully resolved, and all systems are now fully operational.
If you continue to experience any lingering issues, please reach out by filing a support ticket. Thank you for your patience during this interruption.
MONITORING
3 days ago - at 04/20/2026 06:27AM
Our engineering team has implemented a fix for the Two-Factor Authentication (TFA) issue that was preventing some users from logging into the Acquia Cloud UI. Services appear to be recovering, and we are actively monitoring the systems to ensure full stability.
If you continue to experience a 403 Forbidden error or any other login issues, please file a support ticket with our team. We will provide a final update once we have confirmed the issue is fully resolved.
INVESTIGATING
3 days ago - at 04/20/2026 05:39AM
We are currently investigating an issue with Two-Factor Authentication (TFA) that is preventing some users from logging into the Acquia Cloud UI. Affected users may encounter a 403 Forbidden error. Our team is working to resolve this, and we will provide further updates as they become available.
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