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Outage in Acquia

Acquia has detected a temporary service interruption in Acquia ID

Resolved Major
June 11, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Acquia is currently investigating reports of intermittent issues with Acquia ID. Impacted customers may be unable to authenticate into services that require Acquia ID. Customers who are unable to file support tickets can reach Acquia Support by phone using the numbers here: https://docs.acquia.com/support/guide/#hours-of-operation

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/11/2025 06:26PM

The underlying cause of this service interruption has been addressed. All issues related to Acquia ID services have been restored. All services are operational at this time.

MONITORING 11 months ago - at 06/11/2025 06:11PM

A fix has been implemented to address the source of the issue causing the partial interruption in Acquia ID service. Acquia is closely monitoring this situation.

IDENTIFIED 11 months ago - at 06/11/2025 06:09PM

Acquia has identified the source of the issue causing the partial interruption in Acquia ID service. We will provide updates as we have more information. Customers who are unable to file support tickets can reach Acquia Support by phone using the numbers here: https://docs.acquia.com/support/guide/#hours-of-operation

INVESTIGATING 11 months ago - at 06/11/2025 05:38PM

Acquia is currently investigating reports of intermittent issues with Acquia ID. Impacted customers may be unable to authenticate into services that require Acquia ID. Customers who are unable to file support tickets can reach Acquia Support by phone using the numbers here: https://docs.acquia.com/support/guide/#hours-of-operation

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