Acquia has detected an interruption in services for applications in the U.S. East region(s)

All affected services are functional and are now fully operational.

Update: Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, we are monitoring to ensure full service stability.
Acquia Customer Data Platform (CDP): All previously affected pipeline workflows have now completed successfully. The issue in the production GCP environment appears to be resolved.
Acquia Search: The team has rebuilt the controller stack, and recent internal tests indicate that index creation and search functionality have returned to normal in both US East 1 and US West regions. While early results are positive, we encourage customers to validate functionality on their own environments and report any anomalies through support channels.

Update:Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.
Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution.
Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing to confirm stable functionality

Update:
Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.
Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution.
Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing.
Next update will be provided as soon as additional information becomes available.

Update: Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.

Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. Most previously failed pipeline workflows have completed successfully; Few remaining workflows are still running, and the team is monitoring their progress to confirm full resolution.

Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. Internal Monitoring is ongoing.

Next update will be provided as soon as additional information becomes available.

Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation efforts are ongoing to ensure full service stability.
Acquia Customer Data Platform (CDP): The issue impacting our production GCP environment has been resolved. We are observing previously failed pipeline workflows successfully completing and are currently re-running all affected pipelines.
Acquia Search: The team has rebuilt the controller stack, and index creation is now succeeding in the US East 1 region. Initial tests in US West have also been successful. We continue to monitor the service closely

Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Our production GCP US pipeline workflows are still experiencing issues, leading to failures across all data pipelines due to a problem on the Snowflake side. For production AWS US, all previously failed pipeline workflows have completed.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Our production GCP US pipeline workflows are still experiencing issues, leading to failures across all data pipelines due to a problem on the Snowflake side. For production AWS US, all previously failed pipeline workflows have completed.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Cloud Next: All ACN tasks issues are resolved. Given the length of the outage, automated backup tasks for 10/20 may have been missed for some customers.
Acquia Search: Acquia Search Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products. While AWS has marked the issue as resolved, remediation is ongoing to restore some Acquia services.
Acquia Customer Data Platform: Pipeline workflows are experiencing issues. The Acquia team is working on resolution.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are coming online, but there is still an impact to some services such as code deployments.
Acquia Search: Acquia Aearch Service is still experiencing intermittent issues. Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Pipeline workflows have resumed and are running. We are monitoring the pipeline workflows as of now. All of the failed campaign/report have been completed post rerun.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP logs are working as expected. We are continuing to monitor.
Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. We are seeing improvement for Insights reports, and the Workflow Enhanced Proofer is working through the backlog. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is available. We are continuing to monitor.
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are continuing to monitor
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. We are seeing improvements in functionality. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.

Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.

Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.

Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is available. We are continuing to monitor closely.

Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.

Acquia Docs: Acquia's documentation site, https://docs.acquia.com is online and we are closely monitoring it.

Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates
Acquia Search: Customers are unable to create or delete new indexes. Sites with search configured may not render results; search services may be experiencing intermittent downtime.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are running as expected. We are continuing to run failed workflows such as campaigns and reports. Pipeline workflows are still failing on specific steps on snowflake.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is online and we are closely monitoring it.
Acquia DAM: DAM customers in the us-east-1 region may experience issues with the Workflow Enhanced Proofer, and Insights reports, due to an ongoing AWS us-east-1 incident. Follow https://status.widen.com/ for updates

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running should be usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is back online and we are closely monitoring it.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is down at this time.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Workflows(Campaign, Reports, A360) are fine and no issue now. We have started rerunning all failed campaigns, reports now. Pipeline workflows are failing on specific steps on snowflake compute pool api.
Acquia Cloud Next: Applications should be stable. Tasks are now running normally. New pods are not able to launch, impacting some services such as code deployments.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is down at this time.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: There is currently a Delayed/failed processing of daily pipeline workflows. Other workflows i.e campaign, Reports, A360 are running.
Acquia Cloud Next: Applications should be stable. Tasks may be delayed or fail.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down
Acquia Site Factory: Sites are stable. WIP log backup causing delay in notifications.
Acquia Docs: Acquia’s documentation site, https://docs.acquia.com is down at this time.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: There is currently a Delayed/failed processing of daily pipeline workflows. Other workflows i.e campaign, Reports, A360 are running.
Acquia Cloud Next: Applications should be stable. Tasks may be delayed or fail.
Cloud IDE: Pre-existing IDE's that are running IDEs are up usable. The ability to create New IDEs and un-hibernate IDEs is intermittently down

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
Acquia Customer Data Platform: Customer-facing services may experience intermittent availability. Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows. Potential data processing backlogs.
Acquia Cloud Next: applications should be stable. Tasks may be delayed or fail.
Cloud IDE: Unavailable at this time.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.

Acquia Customer Data Platform: Customer-facing services may experience intermittent availability. Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows. Potential data processing backlogs.

Acquia Cloud Next: applications should be stable and tasks are running as expected.

Cloud IDE: Unavailable at this time.

Acquia Search: No impact at this time.

Acquia is continuing to monitor the impact of the AWS service interruption on our products.
The current impact is as follows:

Acquia Customer Data Platform
- Customer-facing services may experience intermittent availability
- Delayed/failed processing of daily pipeline workflows, and other workflows i.e campaign, snowflake, report workflows
- Potential data processing backlogs

Acquia Cloud Next
- Applications should be stable, but tasks may be impacted

Cloud IDE
- Cloud IDEs are unavailable at this time

Acquia Search
- Search may be experiencing intermittent issues

We are continuing to investigate a service degradation affecting Acquia Cloud IDE. We will provide further updates as new information becomes available.

We are currently investigating a service degradation affecting Acquia Cloud IDE. We will share additional updates as more information becomes available.

Acquia has discovered a service degradation in Acquia Cloud IDE. We will provide additional information as it becomes available.

AWS services are returning to normal, and sites are up and operational. We are continuing to monitor the situation closely for now.

We are currently investigating our services which are impacted due to interruption occurred in AWS U.S. East region including Acquia Solr. We will provide additional information as it becomes available.