Outage in Acquia
Acquia DAM Degraded File Processing Performance
Resolved MinorIncident Report
Summary AI Generated
Acquia DAM experienced degraded file processing performance that affected some customers for 7.6 hours. The issue caused delays in file processing and preview generation within the digital asset management platform. The problem was identified and fixed, with all accumulated work processed and normal performance restored.
We're currently investigating an issue causing degraded file processing performance for some customers.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/09/2026 08:47PM
We have completed processing the accumulated work. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.
MONITORING
2 days ago - at 04/09/2026 07:25PM
We've implemented a fix for the issue causing degraded file processing performance. We're currently processing work that accumulated during the incident, so some previews may take longer than usual to generate during this time.
IDENTIFIED
2 days ago - at 04/09/2026 06:22PM
We are continuing to work on a fix for this issue, we will continue to keep you updated as we work on this.
IDENTIFIED
3 days ago - at 04/09/2026 03:56PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 04/09/2026 01:45PM
The issue causing degraded file processing performance for some customers has been identified and we are working on a fix.
INVESTIGATING
3 days ago - at 04/09/2026 01:12PM
We're currently investigating an issue causing degraded file processing performance for some customers.
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