Outage in ActiveCampaign

Customers attempting to log in using MFA see an error page with HTTP Code 500

Resolved Major
August 01, 2024 - Started 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Engineers have identified an issue where customers attempting to log in to ActiveCampaign using Multi Factor Authentication encounter an error. A fix has been identified and will be deployed shortly
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/01/2024 11:03AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 08/01/2024 03:07AM

This issue occurs when attempting to login using email address. Logging in with username is unaffected. A fix is in progress.

IDENTIFIED 2 months ago - at 08/01/2024 02:05AM

Engineers have identified an issue where customers attempting to log in to ActiveCampaign using Multi Factor Authentication encounter an error. A fix has been identified and will be deployed shortly

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