Outage in ActiveCampaign
Issues accessing accounts
Resolved MajorIncident Report
ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.
Components affected
ActiveCampaign Platform AvailabilityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/14/2025 08:08PM
This incident is now resolved. All services should be restored and operational.
INVESTIGATING
over 1 year ago - at 01/14/2025 08:00PM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 01/14/2025 07:55PM
ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.
source IsDown
Service outage due to backend issues
Reports started 13 minutes before official outage was reported
Users report a recurring 'Backend service does not exist' error, indicating potential server or configuration failures.
Latest ActiveCampaign outages
Automations Builder Loading Issue - 10 days ago
Campaign Sending Delay in EU region - 28 days ago
Title: Mobile App (iOS) App Heavily Degraded Performance - 28 days ago
Service outage affecting subset of our customers - about 2 months ago
Service Interruption: Account Access Issues (APAC & EU) - 2 months ago
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