Outage in ActiveCampaign

Issues accessing accounts

Resolved Major
January 14, 2025 - Started 22 days ago - Lasted 17 minutes
Official incident page

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Outage Details

ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.
Components affected
ActiveCampaign Platform Availability
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 01/14/2025 08:08PM

This incident is now resolved. All services should be restored and operational.

INVESTIGATING 22 days ago - at 01/14/2025 08:00PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 01/14/2025 07:55PM

ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.

source IsDown Service outage due to backend issues Reports started 13 minutes before official outage was reported

Users report a recurring 'Backend service does not exist' error, indicating potential server or configuration failures.

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