Outage in ActiveCampaign

API calls to api-us1.com domain are returning intermittent 503 error codes

Resolved Major
March 17, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have detected that API calls are intermittently returning 503 response codes from requests sent to the "api-us1.com" domain. Customers may see impact on custom API integrations, issues with third-party integrations, and issues using their ActiveCampaign accounts. This incident began at 1:25 PM US Central on March 17, 2025.
Components affected
ActiveCampaign API Availability

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/17/2025 08:31PM

This incident has been resolved.

MONITORING 8 months ago - at 03/17/2025 07:27PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 03/17/2025 07:24PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 03/17/2025 07:20PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 03/17/2025 07:03PM

Engineers have detected that API calls are intermittently returning 503 response codes from requests sent to the "api-us1.com" domain. Customers may see impact on custom API integrations, issues with third-party integrations, and issues using their ActiveCampaign accounts. This incident began at 1:25 PM US Central on March 17, 2025.

Latest ActiveCampaign outages

Engineers have identified an issue with login verification emails - 3 days ago
Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage. - 10 days ago
Content Editor Experiencing Image Management Issues - about 2 months ago
Delays in automations processing and email campaign sending - about 2 months ago
ActiveCampaign platform unavailable for some US Accounts - about 2 months ago

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