Outage in ActiveCampaign

API calls to api-us1.com domain are returning intermittent 503 error codes

Resolved Major
March 17, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have detected that API calls are intermittently returning 503 response codes from requests sent to the "api-us1.com" domain. Customers may see impact on custom API integrations, issues with third-party integrations, and issues using their ActiveCampaign accounts. This incident began at 1:25 PM US Central on March 17, 2025.
Components affected
ActiveCampaign API Availability

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/17/2025 08:31PM

This incident has been resolved.

MONITORING 10 months ago - at 03/17/2025 07:27PM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 03/17/2025 07:24PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 03/17/2025 07:20PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 03/17/2025 07:03PM

Engineers have detected that API calls are intermittently returning 503 response codes from requests sent to the "api-us1.com" domain. Customers may see impact on custom API integrations, issues with third-party integrations, and issues using their ActiveCampaign accounts. This incident began at 1:25 PM US Central on March 17, 2025.

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Partner Portal, ActiveCampaign.com degraded Performance - about 1 month ago

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