Outage in ActiveCampaign
System outage - 10/22/2026
Resolved MajorIncident Report
Summary AI Generated
On October 22, 2026, ActiveCampaign experienced an 8.7-hour major outage caused by maintenance on internal orchestration systems, impacting platform availability, mail sending, API, and webhooks across all regions. The outage disrupted automations, campaign sending, integrations, AI features, SMS, WhatsApp, and reporting, with recovery progressing in stages throughout the day. All systems were fully restored by 3:36 PM CT.
We are currently investigating a system outage. Updates will be provided as they become available.
Components affected
ActiveCampaign Platform Availability ActiveCampaign Mail Sending Availability ActiveCampaign API Availability ActiveCampaign Webhooks AvailabilityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/22/2026 08:36PM
This incident has been resolved.
MONITORING
1 day ago - at 10/22/2026 07:59PM
All systems have returned to normal operation.
Engineers continue to monitor
IDENTIFIED
1 day ago - at 10/22/2026 07:16PM
Engineers continue to restore services.
Instability and service outages were due to maintenance on internal orchestration systems.
Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp.
Recovering: Campaign backlog processing, Open/click reporting, Integrations.
Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
IDENTIFIED
1 day ago - at 10/22/2026 06:31PM
Engineers continue to restore services.
Instability and service outages were due to maintenance on internal orchestration systems.
IDENTIFIED
1 day ago - at 10/22/2026 05:04PM
Engineers continue to restore services.
Recovered: Platform access for most accounts, API, Active Intelligence.
Recovering: Automations and campaign backlog processing (nearing completion), Integrations.
Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
IDENTIFIED
1 day ago - at 10/22/2026 03:56PM
The platform is recovering:
Restored: account access and tracked links, SMS, WhatsApp
Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
IDENTIFIED
1 day ago - at 10/22/2026 02:44PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 10/22/2026 02:43PM
The platform continues to recover - some services remain impaired.
IDENTIFIED
1 day ago - at 10/22/2026 02:20PM
Engineers have implemented a fix and the platform is recovering. Some services remain impaired.
IDENTIFIED
2 days ago - at 10/22/2026 11:56AM
We are currently investigating a system outage. Updates will be provided as they become available.
source IsDown
Service outage due to host and CloudFlare issues
Reports started about 1 hour before official outage was reported
Users report 503, 502, and 522 errors indicating problems with the host and CloudFlare, causing slow connections and website inaccessibility.
Latest ActiveCampaign outages
Delayed processing for automations and messages - 3 days ago
Whatsapp message responses delayed - 16 days ago
Transactional Email Failures - 26 days ago
Bulk Edit of contacts is not applying filters. - about 1 month ago
Issues Accessing Accounts - about 2 months ago
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