ActiveCampaign experienced a major outage lasting approximately 4 hours in which transactional emails failed to send entirely. Engineering identified the root cause, implemented a fix, and cleared the backlog of queued messages. The incident was fully resolved once all backlogged emails were delivered.
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This incident has been resolved.
The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.
A fix has been implemented and we are monitoring the results.
The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.
Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.
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