Outage in ActiveCampaign
Transactional Email Failures
Resolved MajorIncident Report
Summary AI Generated
ActiveCampaign experienced a major outage lasting approximately 4 hours in which transactional emails failed to send entirely. Engineering identified the root cause, implemented a fix, and cleared the backlog of queued messages. The incident was fully resolved once all backlogged emails were delivered.
Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.
Components affected
ActiveCampaign Mail Sending AvailabilityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/28/2026 06:55PM
This incident has been resolved.
MONITORING
1 day ago - at 09/28/2026 03:30PM
The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.
MONITORING
1 day ago - at 09/28/2026 03:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 09/28/2026 03:16PM
The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.
INVESTIGATING
1 day ago - at 09/28/2026 03:05PM
Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.
Latest ActiveCampaign outages
Bulk Edit of contacts is not applying filters. - 15 days ago
Issues Accessing Accounts - about 1 month ago
Issue impacting customer logins for a portion of users - about 2 months ago
Issue Affecting Segmented Campaigns in the EU Region - about 2 months ago
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