Outage in ActiveCampaign

Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage.

Resolved Minor
October 20, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/21/2025 11:38AM

This incident has been resolved.

MONITORING 30 days ago - at 10/21/2025 12:02AM

The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, and exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.

MONITORING 30 days ago - at 10/20/2025 03:03PM

Engineers continue to monitor the system recovering.

MONITORING about 1 month ago - at 10/20/2025 10:11AM

Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.

IDENTIFIED about 1 month ago - at 10/20/2025 09:52AM

Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.

source IsDown Widespread 503 and 500 errors on website Reports started about 3 hours before official outage was reported

Users report inability to access the site, log in, or retrieve contacts due to 500 and 503 server errors, indicating possible server overload or malfunction.

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