Outage in ActiveCampaign

Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage.

Minor
October 20, 2025 - Started about 10 hours ago
Official incident page

Incident Report

Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.
Components affected
ActiveCampaign API Availability ActiveCampaign Mail Sending Availability ActiveCampaign .com Availability ActiveCampaign Webhooks Availability ActiveCampaign Platform Availability

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Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 10/20/2025 03:03PM

Engineers continue to monitor the system recovering.

MONITORING about 10 hours ago - at 10/20/2025 10:11AM

Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.

IDENTIFIED about 10 hours ago - at 10/20/2025 09:52AM

Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.

source IsDown Widespread 503 and 500 errors on website Reports started about 3 hours before official outage was reported

Users report inability to access the site, log in, or retrieve contacts due to 500 and 503 server errors, indicating possible server overload or malfunction.

Latest ActiveCampaign outages

Content Editor Experiencing Image Management Issues - about 1 month ago
Delays in automations processing and email campaign sending - about 1 month ago
ActiveCampaign platform unavailable for some US Accounts - about 2 months ago
Engineers have identified an issue causing delays in email sending, automations and other background tasks. - about 2 months ago
Engineers have identified an issue affecting syncing connected emails. - 2 months ago

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