Outage in ActiveCampaign
Issue impacting customer logins for a portion of users
Resolved MajorIncident Report
Summary AI Generated
A subset of ActiveCampaign users experienced login failures for approximately 2.8 hours, with affected users encountering OTP context errors and 503 Service Unavailable responses that prevented account access. The issue impacted Platform Availability and was identified and patched within roughly 40 minutes of the incident opening. The fix was fully resolved after a monitoring period, restoring normal login functionality.
We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
Components affected
ActiveCampaign Platform AvailabilityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/10/2026 04:59PM
This incident has been resolved.
MONITORING
5 days ago - at 08/10/2026 02:53PM
A fix has been implemented and we are monitoring closely to ensure resolution.
IDENTIFIED
5 days ago - at 08/10/2026 02:33PM
The issue has been identified and a fix is in progress.
INVESTIGATING
5 days ago - at 08/10/2026 02:14PM
We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
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