Outage in ActiveProspect
Seller Directory application errors
Resolved MinorIncident Report
Summary AI Generated
A minor incident lasting approximately 23.5 hours affected the TrustedForm Application component, preventing some users from submitting or completing Seller Directory applications. Only domains verified on or after July 15, 2026 were impacted, with no data loss occurring. The issue was resolved on July 21, 2026, restoring normal functionality for all affected applicants.
We are aware of an issue affecting some Seller Directory applications submitted for recently verified domains. Applicants whose domains were verified recently may experience errors or delays when submitting or progressing through the application process.
Applications for domains verified prior to Wed, July 15, are not affected, and no submitted data has been lost. We have identified the cause and are working on a fix.
Components affected
ActiveProspect TrustedForm ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/21/2026 10:08PM
Resolved — Joining the Seller Directory is now working normally for recently verified domains. During the incident, customers whose domains were verified on or after Wed, July 15 may have been temporarily unable to join. If you were affected, you can now join as expected. We apologize for the inconvenience.
INVESTIGATING
5 days ago - at 07/20/2026 10:42PM
We are aware of an issue affecting some Seller Directory applications submitted for recently verified domains. Applicants whose domains were verified recently may experience errors or delays when submitting or progressing through the application process.
Applications for domains verified prior to Wed, July 15, are not affected, and no submitted data has been lost. We have identified the cause and are working on a fix.
Latest ActiveProspect outages
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