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Outage in ActivTrak

Elevated error rates for Europe based accounts

Resolved Minor
July 19, 2022 - Started over 3 years ago - Lasted about 23 hours
Official incident page

Incident Report

Our engineering team has detected an increase in errors for accounts hosted from European regions. We have identified known issues with some of our 3rd party provider and are working with them on a resolution.
Components affected
ActivTrak Frontend UI ActivTrak Frontend API Servers ActivTrak Real-time Screen Views ActivTrak Agent Download

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/20/2022 03:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 07/20/2022 03:59PM

Our 3rd party provider continues to work through issues in their European regions. We are monitoring the situation and will provide an update when full service functionality is restored.

IDENTIFIED over 3 years ago - at 07/19/2022 05:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 07/19/2022 05:04PM

Our engineering team has detected an increase in errors for accounts hosted from European regions. We have identified known issues with some of our 3rd party provider and are working with them on a resolution.

Latest ActivTrak outages

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Elevated error rates - 29 days ago
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Increased error rate associated with purchase estimation in the cart - about 2 months ago

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