Outage in ActivTrak
Elevated error rates for Europe based accounts
Resolved MinorIncident Report
Our engineering team has detected an increase in errors for accounts hosted from European regions. We have identified known issues with some of our 3rd party provider and are working with them on a resolution.
Components affected
ActivTrak Frontend UI ActivTrak Frontend API Servers ActivTrak Real-time Screen Views ActivTrak Agent DownloadNeed to monitor ActivTrak outages?
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Latest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 07/20/2022 03:59PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 3 years ago - at 07/20/2022 03:59PM
Our 3rd party provider continues to work through issues in their European regions. We are monitoring the situation and will provide an update when full service functionality is restored.
IDENTIFIED
over 3 years ago - at 07/19/2022 05:04PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 3 years ago - at 07/19/2022 05:04PM
Our engineering team has detected an increase in errors for accounts hosted from European regions. We have identified known issues with some of our 3rd party provider and are working with them on a resolution.
Latest ActivTrak outages
Support Chat Service Disruption - 17 days ago
Increased error rate associated with non-US region accounts - about 1 month ago
Increased error rates with Users page - 3 months ago
Intermittent issues with page load due to GCP outages. - 3 months ago
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