Outage in ActivTrak

Elevated error rates for Europe based accounts

Resolved Minor
July 19, 2022 - Started about 3 years ago - Lasted about 23 hours
Official incident page

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Outage Details

Our engineering team has detected an increase in errors for accounts hosted from European regions. We have identified known issues with some of our 3rd party provider and are working with them on a resolution.
Components affected
ActivTrak Frontend UI ActivTrak Frontend API Servers ActivTrak Real-time Screen Views ActivTrak Agent Download
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 07/20/2022 03:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 07/20/2022 03:59PM

Our 3rd party provider continues to work through issues in their European regions. We are monitoring the situation and will provide an update when full service functionality is restored.

IDENTIFIED about 3 years ago - at 07/19/2022 05:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 07/19/2022 05:04PM

Our engineering team has detected an increase in errors for accounts hosted from European regions. We have identified known issues with some of our 3rd party provider and are working with them on a resolution.

Latest ActivTrak outages

Increased error rate associated with non-US region accounts - 7 days ago
Increased error rates with Users page - about 2 months ago
Intermittent issues with page load due to GCP outages. - 2 months ago
Slow login for some customers - 2 months ago
Elevated error rates associated with login - 3 months ago

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