Outage in ActivTrak

Elevated error rates

Resolved Major
October 05, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We're experiencing an elevated level of application errors and are currently looking into the issue.
Components affected
ActivTrak Frontend UI ActivTrak Digest Service
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/05/2023 06:21PM

This incident has been resolved.

MONITORING about 2 years ago - at 10/05/2023 05:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 10/05/2023 04:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/05/2023 04:21PM

Our engineering team has identified root cause of the issue and is actively working with our cloud provider on a solution. We cannot accurately provide an estimated time of recovery yet and will continue to provide updates as we make progress.

IDENTIFIED about 2 years ago - at 10/05/2023 02:55PM

Our engineering team has identified an issue with one of the backend database servers. Some accounts may have trouble logging in to the app.

INVESTIGATING about 2 years ago - at 10/05/2023 02:44PM

We're experiencing an elevated level of application errors and are currently looking into the issue.

Latest ActivTrak outages

Increased error rate associated with non-US region accounts - 7 days ago
Increased error rates with Users page - about 2 months ago
Intermittent issues with page load due to GCP outages. - 2 months ago
Slow login for some customers - 2 months ago
Elevated error rates associated with login - 3 months ago

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