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Outage in ActivTrak

Delayed processing of insights data

Resolved Minor
October 13, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

Some users may be experiencing delays in insights reporting data. Our engineering team has identified root cause and have implemented a fix. Processing of the backlog should complete within the next few hours.
Components affected
ActivTrak Frontend UI ActivTrak Digest Service

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/13/2023 08:54PM

This incident has been resolved.

MONITORING over 2 years ago - at 10/13/2023 01:40PM

Our engineering team has confirmed that a majority of the processing has completed successfully. For some accounts it is possible that scheduled reports were delivered with no data. Scheduled reports that were impacted by this issue will re-process at 12:00pm Central Time.

MONITORING over 2 years ago - at 10/13/2023 01:30PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 10/13/2023 01:26PM

Some users may be experiencing delays in insights reporting data. Our engineering team has identified root cause and have implemented a fix. Processing of the backlog should complete within the next few hours.

Latest ActivTrak outages

Productivity report charts display incorrectly - 28 days ago
Issues with user/group assignments managed through the AzureAD integration - about 2 months ago
Delayed processing of insights data - 3 months ago
Increase error rates associated with group management settings page - 4 months ago
Support Chat Service Disruption - 4 months ago

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