Outage in Acuity Scheduling

Square hardware unable to pair and process transactions in the Acuity Admin mobile app

Resolved Minor
April 04, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.
Components affected
Acuity Scheduling
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/08/2025 07:51PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/08/2025 06:35PM

The issue has been mitigated and we are monitoring the results.

INVESTIGATING about 1 month ago - at 04/08/2025 11:59AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/07/2025 10:00AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/05/2025 12:57AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/04/2025 07:21PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/04/2025 06:36PM

We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.

Latest Acuity Scheduling outages

Acuity customers are experiencing increased latency and intermittent errors. - 29 days ago
Acuity Scheduling Webhooks missing appointment data - about 1 month ago
Issues using PayPal at checkout to pay for Acuity Scheduling subscriptions - about 1 month ago
Acuity Scheduling Slow Loading and Intermittent Errors - 2 months ago
Acuity Scheduling Admin App Service Disruption - 2 months ago

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