Outage in Acuity Scheduling

Square hardware unable to pair and process transactions in the Acuity Admin mobile app

Resolved Minor
April 04, 2025 - Started 10 days ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.
Components affected
Acuity Scheduling
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 04/08/2025 07:51PM

This incident has been resolved.

MONITORING 6 days ago - at 04/08/2025 06:35PM

The issue has been mitigated and we are monitoring the results.

INVESTIGATING 7 days ago - at 04/08/2025 11:59AM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 04/07/2025 10:00AM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 04/05/2025 12:57AM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 04/04/2025 07:21PM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 04/04/2025 06:36PM

We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.

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