Outage in Acuity Scheduling

Acuity Scheduling / Undelivered SMS Reminders

Resolved Major
September 09, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

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Outage Details

SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.
Components affected
Acuity Scheduling
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/09/2025 07:26PM

This incident has been resolved.

MONITORING 24 days ago - at 09/09/2025 07:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 09/09/2025 06:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 25 days ago - at 09/09/2025 06:18PM

SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

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