Outage in Acuity Scheduling

Acuity Scheduling Loading Issues

Resolved Major
September 17, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Acuity Scheduling is experiencing loading issues, which may cause the left hand side menu to not load or the entire account to not load at all. We're investigating the cause and will provide an update as soon as possible.
Components affected
Acuity Scheduling

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/17/2025 02:53PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/17/2025 01:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/17/2025 01:48PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/17/2025 01:48PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/17/2025 01:47PM

Acuity Scheduling is experiencing loading issues, which may cause the left hand side menu to not load or the entire account to not load at all. We're investigating the cause and will provide an update as soon as possible.

source IsDown Service outage affects calendar functions Reports started 15 minutes before official outage was reported

Users report inability to access or navigate the main calendar, schedule appointments, or log out, resulting in widespread dysfunction of the website.

Latest Acuity Scheduling outages

Issues with appointment booking - about 14 hours ago
Acuity Scheduling Client Scheduling Pages Not Loading - 13 days ago
Acuity Scheduling / Some users incorrectly see error message, "Your Scheduling trial expired" - 20 days ago
Acuity Scheduling / Appointment Types not loading for some users - 26 days ago
Acuity loading - 27 days ago

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