Outage in Acuity Scheduling

Clients unable to process payments using Square

Resolved Minor
September 23, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

Incident Report

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.
Components affected
Acuity Scheduling

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/23/2025 10:04PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/23/2025 09:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/23/2025 07:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/23/2025 06:57PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/23/2025 06:56PM

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

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