Outage in Acuity Scheduling

Clients unable to process payments using Square

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted about 12 hours
Official incident page

Incident Report

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.
Components affected
Acuity Scheduling

Need to monitor Acuity Scheduling outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 10:04PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/23/2025 09:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/23/2025 07:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/23/2025 06:57PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/23/2025 06:56PM

Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook