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Outage in Acuity Scheduling

Issues with appointment booking

Resolved Major
October 27, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some clients may have had issues paying for and confirming appointments around 7am-7:30am US Eastern time. A fix has been implemented and we are monitoring the results.
Components affected
Acuity Scheduling

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/27/2025 12:19PM

The issue was determined to be a problem with our observability tool, rather than an issue affecting Acuity businesses and clients.

MONITORING 6 months ago - at 10/27/2025 11:37AM

Some clients may have had issues paying for and confirming appointments around 7am-7:30am US Eastern time. A fix has been implemented and we are monitoring the results.

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