Outage in Ada

Increased handoff rates

Resolved Minor
December 19, 2024 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Issue: Elevated handoff rates for Generative AI Agents Who it affects: Chatters interacting with the AI agent may notice handoffs for prompts that the AI agent would be able to handle under normal circumstances.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/19/2024 10:00PM

This incident has been resolved.

MONITORING 2 days ago - at 12/19/2024 09:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 12/19/2024 09:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 12/19/2024 09:20PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 12/19/2024 09:06PM

Issue: Elevated handoff rates for Generative AI Agents
Who it affects: Chatters interacting with the AI agent may notice handoffs for prompts that the AI agent would be able to handle under normal circumstances.

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