Outage in Adeptcore

Microsoft Geolocation Data Incorrect

Resolved Minor
May 17, 2024 - Started 7 months ago - Lasted about 1 month
Official incident page

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Outage Details

It has been brought to our attention that Microsoft Entra ID (Formally Azure AD) is misclassifying our 66.85.134.1/25 IP address space as originating from Aberdeen, Hong Kong, HK. If you experience issues with your clients using Office 365 applications, please make sure to add either the entire /25 or your NAT IP to the conditional access whitelist. Unfortunately, IP geolocation data is not 100% reliable as no master record exists, and companies may create their own lists or source data from multiple lists. Adeptcloud has no control over how providers classify our IP space. All publicly available databases we checked show it correctly, ARIN information appears correctly, and AS numbers all show up correctly. We are posting this update for informational purposes, as this is not related to any Adeptcloud infrastructure but rather to how one vendor's database might classify it. You can read more about IP Geolocation and how sometimes issues like this may be caused here: https://www.arin.net/vault/blog/2018/06/11/ip-geolocation-the-good-the-bad-the-frustrating/#:~:text=The%20good%3A%20IP%20geolocation%20at,often%20it%27ll%20be%20wrong.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/01/2024 06:25PM

This incident has been resolved.

MONITORING 7 months ago - at 05/17/2024 08:53PM

It has been brought to our attention that Microsoft Entra ID (Formally Azure AD) is misclassifying our 66.85.134.1/25 IP address space as originating from Aberdeen, Hong Kong, HK. If you experience issues with your clients using Office 365 applications, please make sure to add either the entire /25 or your NAT IP to the conditional access whitelist.

Unfortunately, IP geolocation data is not 100% reliable as no master record exists, and companies may create their own lists or source data from multiple lists. Adeptcloud has no control over how providers classify our IP space. All publicly available databases we checked show it correctly, ARIN information appears correctly, and AS numbers all show up correctly.

We are posting this update for informational purposes, as this is not related to any Adeptcloud infrastructure but rather to how one vendor's database might classify it.

You can read more about IP Geolocation and how sometimes issues like this may be caused here: https://www.arin.net/vault/blog/2018/06/11/ip-geolocation-the-good-the-bad-the-frustrating/#:~:text=The%20good%3A%20IP%20geolocation%20at,often%20it%27ll%20be%20wrong.

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