Outage in Adeptcore
PHX Datacenter Outage
Resolved MajorIncident Report
Summary AI Generated
A subset of clients experienced an outage at Adeptcore's PHX datacenter due to a host server failure that affected ACP nodes. The issue was resolved by rebooting the failed host and performing a staggered restart of all virtual machines to ensure proper system functionality. The incident lasted approximately 32 days and has been fully resolved with continued monitoring in place.
We are receiving reports from our monitoring that a a subset of clients are currently experiencing an outage at our PHX datacenter. This issue is being investigated and we are working with the Datacenter engineers to get this resolved as quickly as possible.
Components affected
Adeptcore ACP - NodesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/09/2026 05:28PM
This incident has been resolved.
MONITORING
3 months ago - at 02/05/2026 08:41PM
At this time, the servers have been returned to normal, and we are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to support@adeptcloud.net.
IDENTIFIED
3 months ago - at 02/05/2026 07:15PM
We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is coming back online as we speak. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.
INVESTIGATING
3 months ago - at 02/05/2026 07:09PM
We are receiving reports from our monitoring that a a subset of clients are currently experiencing an outage at our PHX datacenter. This issue is being investigated and we are working with the Datacenter engineers to get this resolved as quickly as possible.
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