Outage in Aderant

iTimekeep: Logging into Outlook Plugin

Resolved Minor

July 16, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue affecting user logins to the Outlook plugin across multiple regions. Our team has identified symptoms including infinite redirects and storage cookie errors, and we are actively working to determine the root cause. Please note: This issue is limited to the Outlook plugin only. The iTimekeep web application (desktop) and mobile experiences remain fully operational and are unaffected.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/18/2025 01:39AM

This incident has been resolved.

MONITORING 9 months ago - at 07/16/2025 03:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 07/16/2025 02:57PM

We have identified the root cause and a fix is being implemented. There is no expected downtime while the fix is being implemented.

INVESTIGATING 9 months ago - at 07/16/2025 01:15PM

We are currently investigating an issue affecting user logins to the Outlook plugin across multiple regions. Our team has identified symptoms including infinite redirects and storage cookie errors, and we are actively working to determine the root cause.

Please note: This issue is limited to the Outlook plugin only. The iTimekeep web application (desktop) and mobile experiences remain fully operational and are unaffected.

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