Outage in AdRoll

[Sev1 - RollWorks Only] Command Center, Journey Stage, and Salesforce data source unavailable

Resolved Minor
January 27, 2025 - Started 9 days ago - Lasted about 20 hours
Official incident page

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Outage Details

Issue: RollWorks is currently experiencing two issues: - The Command Center and Journey Stage are missing from the Dashboard - Salesforce data source is unavailable for Account Lis​t Enhanced Contact List​, and Journey Stage. Impact: - Unable to access Command Center and Journey Stage - Unable to create​/modify Account List​s, Enhanced Contacts Lists​, and Journey Stage using Salesforce data source​ filters Next Steps: Engineering has resolved the issue with ​access to the Command Center and Journey Stage but is currently looking into the issue with Salesforce data source​, which is affecting certain areas of the Command Center and Journey Stage.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 01/28/2025 03:40PM

Update:
- The Salesforce data source is now fixed and available for Journey Stages, Account Lists, and Enhanced Contact Lists.

INVESTIGATING 9 days ago - at 01/27/2025 08:28PM

Updates:
- There are no longer any missing sections of the dashboard
- Issues related to the Salesforce data source filters, specifically with Account List (created from Command Center), Enhanced Contact Lists, or Journey Stage using Salesforce Accounts, Opportunity, and Campaign objects, are still under investigation

INVESTIGATING 9 days ago - at 01/27/2025 07:23PM

Issue:
RollWorks is currently experiencing two issues:
- The Command Center and Journey Stage are missing from the Dashboard
- Salesforce data source is unavailable for Account Lis​t Enhanced Contact List​, and Journey Stage.

Impact:
- Unable to access Command Center and Journey Stage
- Unable to create​/modify Account List​s, Enhanced Contacts Lists​, and Journey Stage using Salesforce data source​ filters

Next Steps:
Engineering has resolved the issue with ​access to the Command Center and Journey Stage but is currently looking into the issue with Salesforce data source​, which is affecting certain areas of the Command Center and Journey Stage.

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