Outage in AdRoll

Scheduled reports for AdRoll and RollWorks are not being sent.

Resolved Minor
February 03, 2025 - Started 9 months ago - Lasted about 17 hours
Official incident page

Incident Report

Impact: - Customers that have scheduled reports for recurring delivery (daily, weekly, monthly) are not receiving their reports. - On-demand reports are continuing to function correctly. Next Steps: - Engineering teams have identified the cause of the issue, and are working toward resolution. - When resolved, all queued weekly and monthly reports will be sent. Queued daily reports will not be sent, as this would result in delivering several reports at once to customer inboxes. Instead the next daily report will resume as normal on February 4th, 2025.
Components affected
AdRoll Dashboard AdRoll RollWorks Impact Overview Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/04/2025 04:41PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 02/03/2025 11:39PM

Impact:
- Customers that have scheduled reports for recurring delivery (daily, weekly, monthly) are not receiving their reports.
- On-demand reports are continuing to function correctly.

Next Steps:
- Engineering teams have identified the cause of the issue, and are working toward resolution.
- When resolved, all queued weekly and monthly reports will be sent. Queued daily reports will not be sent, as this would result in delivering several reports at once to customer inboxes. Instead the next daily report will resume as normal on February 4th, 2025.

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Some users may have trouble logging into app.adroll.com - 4 months ago
Unable to choose ads for new and existing RollWorks web campaigns - 7 months ago
[Sev2 - RollWorks Only] Ingestion issue with Salesforce Contact and Lead objects - 8 months ago

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