Outage in AdRoll

[Sev 2] Unable to sync Account Lists to LinkedIn

Resolved Minor
February 19, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

Issue: There is currently an issue with Account Lists, where audiences cannot sync with LinkedIn. Impact: - Unable to push Account Lists' audiences to LinkedIn. - In some instances, the LinkedIn Ad Accounts settings might indicate that the integration has been disconnected. Next Steps: Engineering teams have identified the cause of the issue, and are working toward resolution.
Components affected
AdRoll RollWorks Target Accounts

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/21/2025 10:58PM

This incident has been resolved.

MONITORING 8 months ago - at 02/21/2025 12:41AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 02/19/2025 07:27PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 02/19/2025 04:17PM

Issue:
There is currently an issue with Account Lists, where audiences cannot sync with LinkedIn.

Impact:
- Unable to push Account Lists' audiences to LinkedIn.
- In some instances, the LinkedIn Ad Accounts settings might indicate that the integration has been disconnected.

Next Steps:
Engineering teams have identified the cause of the issue, and are working toward resolution.

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