Outage in AdvancedMD

Slowness in PM and EHR - Pool 133

Resolved Minor

March 10, 2026 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

Some customers may notice slower than usual performance when using the Practice Management (PM) and Electronic Health Record (EHR) system. Our teams are actively investigating and working to improve performance as quickly as possible. This issue is not affecting all customers and is currently limited to those within Pool 133. We understand that performance issues can be disruptive, and we appreciate your patience. We will continue to share updates here as more information becomes available.

Components affected

AdvancedMD Practice Management (PM) AdvancedMD Electronic Health Records (EHR)

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/10/2026 08:20PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/10/2026 06:27PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 03/10/2026 06:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/10/2026 06:03PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/10/2026 05:01PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/10/2026 04:18PM

Some customers may notice slower than usual performance when using the Practice Management (PM) and Electronic Health Record (EHR) system.
Our teams are actively investigating and working to improve performance as quickly as possible. This issue is not affecting all customers and is currently limited to those within Pool 133.
We understand that performance issues can be disruptive, and we appreciate your patience. We will continue to share updates here as more information becomes available.

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