Outage in AdvancedMD

Eligibility Processing Intermittent Errors

Resolved Minor

April 03, 2026 - Started about 7 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing. Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels. We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.

Components affected

AdvancedMD Eligiblity

Need to monitor AdvancedMD outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 04/03/2026 10:42PM

This incident has been resolved.

MONITORING about 3 hours ago - at 04/03/2026 09:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 4 hours ago - at 04/03/2026 07:47PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 5 hours ago - at 04/03/2026 06:50PM

We are continuing to investigate this issue.

INVESTIGATING about 7 hours ago - at 04/03/2026 05:31PM

We are currently investigating an issue affecting eligibility verification for some clients. Some users may be experiencing eligibility errors or delays in processing.

Our team has identified the issue and is actively working on a resolution. As a precautionary measure, we have implemented interim steps to restore processing, and queues are returning to normal levels.

We will provide a further update as soon as more information is available. We apologize for any inconvenience this may cause.

Latest AdvancedMD outages

Claims Submission Errors - 10 days ago

EHR Notes Error – "Control Not Found" (Error 404) - 14 days ago

Errors processing Credit Card Payments through AMDPay - 22 days ago

Degraded Claim Submission - 23 days ago

Slowness in PM and EHR - Pool 133 - 24 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook