Outage in AdvancedMD
Investigating: Note Template Not Automatically Selected When Opening Visits
Resolved MinorIncident Report
We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template.
Current Impact:
Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected.
Workaround:
Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the appropriate note template.
Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Components affected
AdvancedMD Electronic Health Records (EHR)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/10/2026 10:36PM
This incident has been resolved.
IDENTIFIED
23 days ago - at 07/10/2026 05:38PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
23 days ago - at 07/10/2026 05:37PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 07/10/2026 02:22PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 07/10/2026 02:21PM
We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template.
Current Impact:
Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected.
Workaround:
Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the appropriate note template.
Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
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