Outage in AdvancedMD
Platform Errors and Screen Loading Issues
Resolved MajorIncident Report
We are currently investigating reports that users are experiencing errors loading screens and connecting to the server. Our team is actively working to identify the cause and will provide updates as more information becomes available. We apologize for any inconvenience.
Components affected
AdvancedMD Practice Management (PM) AdvancedMD Electronic Health Records (EHR) AdvancedMD Telehealth AdvancedMD Patient Portal AdvancedMD 3rd Party APIs AdvancedMD Interfaces AdvancedMD Patient Kiosk AdvancedMD ODBC AdvancedMD Online Scheduling AdvancedMD Patient MessagingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/25/2026 04:55AM
This incident has been resolved.
IDENTIFIED
3 days ago - at 09/25/2026 04:03AM
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:30 PM MT. We appreciate your patience and apologize for the disruption.
IDENTIFIED
3 days ago - at 09/25/2026 03:33AM
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 10:00 PM MT. We appreciate your patience and apologize for the disruption.
IDENTIFIED
3 days ago - at 09/25/2026 02:59AM
We are still in the process of implementing the fix for the platform errors and screen loading issues. Our next update will be on or before 9:30 PM MT. We apologize for any inconvenience.
IDENTIFIED
3 days ago - at 09/25/2026 01:58AM
We have identified the cause of the platform errors and screen loading issues and are actively working to implement a fix. Incident Managers will continue to provide updates on the Status Page as more information becomes available. We apologize for any inconvenience.
IDENTIFIED
3 days ago - at 09/25/2026 01:22AM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 09/25/2026 01:13AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 09/25/2026 12:57AM
We are currently investigating reports that users are experiencing errors loading screens and connecting to the server. Our team is actively working to identify the cause and will provide updates as more information becomes available. We apologize for any inconvenience.
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