Outage in AdvancedMD
Credit Card on File Not Displaying When Collecting Copays
Resolved MinorIncident Report
We are investigating an issue where some users are not seeing a credit card on file when collecting a copay from the Scheduler. Cards on file are still saved and are not affected.
Workaround: Collect the payment through Payment Entry on the patient tab in the PM. Open the Payment Entry window, go to the patient tab, search for and open the patient, and select the card on file as the payment source.
We will provide an update as soon as more information is available.
Components affected
AdvancedMD Practice Management (PM) AdvancedMD Electronic Health Records (EHR) AdvancedMD Patient PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 11/06/2026 11:31PM
This incident has been resolved.
IDENTIFIED
9 days ago - at 11/06/2026 10:08PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 11/06/2026 08:01PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 11/06/2026 06:07PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 11/06/2026 04:55PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 11/06/2026 03:41PM
We are investigating an issue where some users are not seeing a credit card on file when collecting a copay from the Scheduler. Cards on file are still saved and are not affected.
Workaround: Collect the payment through Payment Entry on the patient tab in the PM. Open the Payment Entry window, go to the patient tab, search for and open the patient, and select the card on file as the payment source.
We will provide an update as soon as more information is available.
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