Error Submitting Electronic Prescriptions

This incident has been resolved.

The error affecting the sending of electronic prescriptions has subsided, and we are monitoring to confirm normal functionality. We are continuing to work with our third-party partner. We will provide an update once monitoring is complete.

We have identified the cause of the issue affecting the sending of electronic prescriptions and are working with our third-party partner on a fix. Users may still see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. We will provide updates as more information becomes available.

We are investigating an issue affecting the sending of electronic prescriptions. Users may see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. Our teams are working to identify the cause and restore normal functionality. We will provide updates as more information becomes available.