Outage in AdvancedMD
Degraded Client Services Support: Degraded Phone and Chat Capabilities
Resolved MinorIncident Report
Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.
Components affected
AdvancedMD Client Services SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/13/2026 04:45PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 10/13/2026 03:42PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 10/13/2026 03:30PM
Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.
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