Outage in AdvancedMD
Investigating: Double-Click Appointment Preference Not Being Honored
Resolved MinorIncident Report
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored.
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the Appointment Card.
3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc).
Option 2
1. Navigate to Home > Scheduler.
2. Select the patient.
3. Choose the desired action.
Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/14/2026 12:31AM
This incident has been resolved.
IDENTIFIED
19 days ago - at 07/13/2026 11:23PM
We are continuing to work on a fix for this issue.
IDENTIFIED
19 days ago - at 07/13/2026 09:23PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
20 days ago - at 07/13/2026 07:52PM
We are continuing to investigate this issue.
INVESTIGATING
20 days ago - at 07/13/2026 06:39PM
We are continuing to investigate this issue.
INVESTIGATING
20 days ago - at 07/13/2026 04:56PM
We are continuing to investigate this issue.
INVESTIGATING
20 days ago - at 07/13/2026 03:28PM
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored.
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the Appointment Card.
3. From the Appointment Menu, select the desired action (for example, Open Note, Edit Appointment, Change Status, etc).
Option 2
1. Navigate to Home > Scheduler.
2. Select the patient.
3. Choose the desired action.
Our team is actively investigating the issue and working toward a resolution. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
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