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Outage in Aeries

Latency, Reports Not Running

Resolved Minor
August 21, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Aeries experienced approximately 4.7 hours of degraded performance on AWS CA, during which users faced latency issues and were unable to run reports due to an overloaded reporting queue. The team mitigated the issue by provisioning a new reporting fleet using an enhanced scaling architecture. The reporting queue returned to normal levels and report processing stabilized, with the incident fully resolved by 5:28 PM PT.

We are investigating reports of degraded performance and difficulties running reports. Our team is actively working to identify the cause and will provide an update within 30 minutes.
Components affected
Aeries AWS CA

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 08/22/2026 12:28AM

The reporting queue has returned to normal levels and report processing is stable. The issue is now resolved.

MONITORING 2 days ago - at 08/21/2026 11:10PM

The reporting queue has returned to normal levels, and report processing is functioning as expected. We are currently monitoring performance closely to confirm that systems remain stable and operating as expected. We will continue to provide updates as needed.

INVESTIGATING 2 days ago - at 08/21/2026 10:19PM

We continue to investigate the underlying cause of the degraded reporting performance. At the same time, we are actively provisioning a new reporting fleet based on our enhanced scaling architecture as part of our mitigation efforts. We will share another update within 60 minutes.

INVESTIGATING 2 days ago - at 08/21/2026 09:20PM

We are still investigating reports of degraded performance and issues running reports. We will provide a further update within 60 minutes.

INVESTIGATING 2 days ago - at 08/21/2026 08:14PM

We are continuing to investigate reports of degraded performance and issues running reports. Our team remains actively engaged in identifying the root cause and will provide another update within 60 minutes.

INVESTIGATING 2 days ago - at 08/21/2026 07:44PM

We are investigating reports of degraded performance and difficulties running reports. Our team is actively working to identify the cause and will provide an update within 30 minutes.

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