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Outage in Aeries

Intermittent 503 Errors Affecting Some Customers

Resolved Major
September 03, 2026 - Started 10 days ago - Lasted 5 days
Official incident page

Incident Report

Summary AI Generated

Aeries experienced intermittent 503 errors and service slowness affecting customers on AWS CA, lasting approximately 118 hours. The root cause was identified as an infrastructure stability issue, which was addressed through traffic rebalancing and infrastructure enhancements. The incident was resolved on September 8, 2026, following a monitoring period that confirmed service stability.

Some customers are currently experiencing a 503 error. Our team is actively investigating the issue and working to determine the root cause. We will provide another update within 60 minutes.
Components affected
Aeries AWS CA

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/08/2026 01:44PM

This incident has been resolved.

MONITORING 8 days ago - at 09/04/2026 10:01PM

Services remain stable, and ongoing infrastructure improvements are underway to enhance reliability and address known stability concerns. We will continue to monitor the environment and provide updates as needed.

MONITORING 8 days ago - at 09/04/2026 08:37PM

Services remain stable, and we are continuing to implement infrastructure enhancements designed to improve reliability and address the stability issues experienced by some customers. We'll continue to monitor the situation closely and provide updates as needed.

MONITORING 9 days ago - at 09/04/2026 04:06PM

Traffic rebalancing is ongoing across our infrastructure, and we are seeing continued improvement in service performance. We will share further updates as they become available.

IDENTIFIED 9 days ago - at 09/04/2026 03:37PM

Some customers are currently experiencing intermittent slowness and 503 errors. Our team has identified the cause of the issue and is actively working toward a resolution. We will provide our next update within 60 minutes.

IDENTIFIED 9 days ago - at 09/04/2026 02:32PM

Some customers are currently experiencing slowness and 503 errors. Our team has determined the underlying cause and is evaluating the best path forward to resolve it. We will provide another update within 60 minutes.

MONITORING 10 days ago - at 09/03/2026 05:50PM

Traffic is actively rebalancing across our infrastructure, and service recovery is progressing. We will share additional updates as needed.

MONITORING 10 days ago - at 09/03/2026 05:02PM

We have identified the issue affecting districts and portals, and our engineers are actively working toward a resolution. We will share another update within the next 60 minutes.

INVESTIGATING 10 days ago - at 09/03/2026 04:03PM

Some customers are currently experiencing a 503 error. Our team is actively investigating the issue and working to determine the root cause. We will provide another update within 60 minutes.

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