Outage in Affinity

Global search syncing delays impacting new notes

Resolved Minor
July 21, 2025 - Started about 1 month ago - Lasted about 13 hours
Official incident page

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Outage Details

We are investigating an issue with global search where newly created notes are not appearing in search results. Impacted customers will only see results for notes created prior to July 19th 7:00 AM PT. Our team is actively working to resolve this issue and updates to follow as soon as more information is available.
Components affected
Affinity Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/22/2025 08:49AM

This incident has been resolved.

MONITORING about 1 month ago - at 07/22/2025 02:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 07/21/2025 08:57PM

The issue has been identified and our team is actively working on a resolution.

IDENTIFIED about 1 month ago - at 07/21/2025 07:24PM

We are investigating an issue with global search where newly created notes are not appearing in search results.
Impacted customers will only see results for notes created prior to July 19th 7:00 AM PT.
Our team is actively working to resolve this issue and updates to follow as soon as more information is available.

Latest Affinity outages

Affinity Analytics data refresh delays - 3 days ago
Intermittent Issue Saving New Notes - 26 days ago
Affinity Analytics dashboards are showing no data for some customers - about 1 month ago
Affinity Analytics dashboards are showing no data - about 1 month ago
Affinity Analytics data refresh delays - 2 months ago

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